Burntsand Regulated Management Solutions
ReMS Solution Framework
The ReMS solution framework is based on the principal that despite the myriad of functionality available to regulated organizations, there are always unique aspects of the business processes that do not map to out of the box processes and that change is a constant. Often times when you purchase commercial off the shelf products (COTS) on the lower end of the cost continuum you find yourself limited in the customizations you can make. In turn, you have to tailor your processes to fit the model which you have purchased. However, the very nature of what you do defines the solution and that is why ReMS is so appealing. As your organization grows, you can tune, add, and remove functionality using the toolkits provided. This functionality can be provided with configuration of values within tables as well as utilizing the framework to create customizations to handle more sophisticated needs. The ReMS framework allows users to configure the system to the needs of the regulated membership environment. This affords flexibility that does not rely on IT to make general changes and provides a stable upgrade path.
This illustration shows that at the core of ReMS is Pivotal CRM which is the foundation on which we have built the framework. We have also selected several "best of breed" solutions that are integrated with ReMS. On top of this layer are the ReMS reusable components coupled with the Regulatory Process Print and thought leadership to provide you with a very powerful combination not easily matched by competitive solutions. In and around the ReMS framework you can introduce different channels that access the solution and provide different views into the member information.
Regulatory Solution Offering
The Burntsand Regulatory offering is focused on the integration and development of enterprise-wide business solutions. We have worked with many organizations within the regulated market such as health and financial services in deploying solutions to address the effective management of complex business processes associated with servicing a large community of members. Burntsand has developed a unique solution set in response to the specific needs and requirements of regulated boards, professions and colleges in Canada.
- The ReMS platform uses Pivotal Corporation's eRelationship P5 CRM solution at the heart of the database system. This world class platform ensures that the total cost of ownership is kept at a minimum while allowing even the largest membership organizations to service millions of members with the most complex data models and workflows.
- ReMS is designed specifically to help regulatory enforced membership organizations. ReMS satisfies the ever increasing expectations from members to deliver tangible value and respond to the constant pressure and continual change imposed by regulation. This solution is based primarily on Pivotal CRM and Microsoft products. To date implementations have been for regulated health colleges of Ontario and financial services communities.
- The Regulated Management Solution (ReMS) was developed to provide a reusable solution framework deployed within colleges and regulated associations in Canada. This Industry Specific Solution framework model leverages core CRM and management technology underpinnings. Provides a configurable system for both immediate member service benefits and establishes a flexible foundation that can respond to future changes in the regulatory environment.
- ReMS was designed specifically for regulated boards, colleges and membership organizations. The out of box product comes complete with a significant number of features and functionality built through experience and careful analysis of the unique needs and challenges of membership organizations. Included with the ReMS application is a design toolset which allows for customization and/or configuration to meet the unique needs of the individual organization.
Some of the reasons why you should choose Burntsand Solutions include:
- Strong long term focus on customer relationships and customer service.
- In depth knowledge of the tools and methodologies we implement.
- Focus on best practice and best of breed solutions.
- Publicly Traded (TSX:BRT) with a North American presence (with a team of over 100 professionals in 7 offices across North America).
Technical Foundation
ReMS is built on a technology platform that represents a "best of breed" approach for mid market and departmental enterprises. The solution leverages key infrastructure from Microsoft and Pivotal CRM technology as well as other complementary components. To run ReMS, you will need in place a Microsoft infrastructure that includes Exchange, SQL Server, IIS and a firewall server. For those who have already deployed this infrastructure, ReMS represents an excellent opportunity to leverage that infrastructure. By using a 3-tier internet application architecture with clear separation of the presentation services tier (user interface), business services tier (where business logic resides), and the data services tier (where customer/member data is kept separate from metadata) we are able to deliver an exceptionally low TCO.
This architecture enables organizations to save substantial time and resources by centralizing application customization, development and maintenance at the middle tier. With graphical tools for customizing the look, feel and functionality delivered at the presentation services tier, the business services tier and database services tier, changes to business logic can be made quickly and efficiently with little impact on existing applications. Because there is no software requirement on the client, the distribution of both application and data modifications to users regardless of their location or access method is streamlined.
The solution also brings together one of the more challenging areas of information management into a single view. Both records and document functionality is available to the user from a single access point. The user can scan, capture, store, and retrieve customer information with the click of a button right from the ReMS solution.
Automated email processing, compliance rules, classification, retention, workflow and library services are available in this solution. This is the kind of integration case managers, regulated industry mangers, and customer managers can get the most value out of as they can go to one place to find the information they need.
About Burntsand
With a unique focus on helping clients unify information to increase agility, Burntsand is a North American leader in the delivery of systems integration consulting services. Burntsand partners with leading enterprises to achieve their Integrated Information Management goals through the delivery of Enterprise Content Management, Collaboration, Enterprise Operations & Service Management, and Customer Relationship Management solutions. Burntsand's Time to Value approach makes the firm different: it gives customers an edge, helping them realize near-term business benefits and long-term competitive gains. The company's distinguished partner status with EMC, Microsoft and BMC reflects its business maturity and sustained technology depth. Headquartered in Toronto, Burntsand operates from locations across North America. The company's shares (TSX: BRT) are traded on the Toronto Stock Exchange.
