IT Process Automation Consulting Services
Burntsand's primary partner for IT Service Management Process Automation is BMC Software. We are certified in the BMC IT Service Management and BMC Business Service Management solution areas. Burntsand has been a BMC Remedy partner for over 10 years - the longest in Canada. The technology specialists that focus on this area work very closely with business consultants on the team to ensure proper alignment of process automation initiatives with the business process optimization objectives of the customer.
Our consulting team has successfully deployed Service Management solutions for:
- Government and associated agencies
- Retail
- Utilities providers
- Financial services providers
- Manufacturing
- High-tech
These solutions have varied from fully customised, business specific applications leveraging the BMC Remedy platform to simple configuration of the COTS BMC ITSM suite of products.
In addition, the EOSM team has successfully upgraded several firms from the previous BMC ITSM versions 5.x and 6.x to the new BMC ITSM version 7 platform. Leveraging the BMC Blueprint methodology coupled with Burntsand's implementation methodology and highly skilled resources, we can help ensure that your organization is leveraging the latest release from BMC Software as effectively as possible.
About Burntsand
With a unique focus on helping clients unify information to increase agility, Burntsand is a North American leader in the delivery of systems integration consulting services. Burntsand partners with leading enterprises to achieve their Integrated Information Management goals through the delivery of Enterprise Content Management, Collaboration, Enterprise Operations & Service Management, and Customer Relationship Management solutions. Burntsand's Time to Value approach makes the firm different: it gives customers an edge, helping them realize near-term business benefits and long-term competitive gains. The company's distinguished partner status with EMC, Microsoft and BMC reflects its business maturity and sustained technology depth. Headquartered in Toronto, Burntsand operates from locations across North America. The company's shares (TSX: BRT) are traded on the Toronto Stock Exchange.
