The key to Business Service Management (BSM) is rapidly aligning IT resources and processes to directly support your most critical business objectives. Moving from a reactive mode focused on managing urgent crises to a more proactive role as a business enabler can be a daunting challenge for today's IT leader.
Since 1997 BRT Service Management Solutions has been helping organizations take advantage of the power of Business Service Management by utilizing tools and methodologies found under BMC Software's Routes to Value. In particular we focus on three of the eight routes: Incident and Problem Management; Service Impact and Event Management; and Change and Configuration Management.
As part of our commitment to providing our customers with innovative and time saving products which align to ITIL and Best Practice, BRT Service Management Solutions has developed a variety of Productivity Packs (or extensions) which work with BMC Software products. These Productivity Packs are designed in particular around the Remedy and Service Management products developed by BMC Software and provide additional functionality to already robust applications.
BRT Service Management Solutions has been a technology partner with Remedy for many years. Over the last three years we have added extensive ITIL depth that enables us to assemble hybrid implementation teams. This approach provides an implementation focused delivery model for enabling pragmatic ITIL maturity improvements.
