Burntsand's Enterprise Operations & Service Management solutions enable our customers to effectively manage their IT processes from a business perspective. This approach reduces operating costs, improves performance and achieves operational efficiency. This drives higher customer satisfaction and improves the organization's overall performance. BRT leverages industry leading tools, methodologies, and frameworks such as Six Sigma, ITIL and the BMC Suite of solutions. We define, measure, and automate the business processes necessary to deliver on these objectives. Burntsand's strategic approach has positioned us as the leading Service Management Solutions provider in Canada.

The EOSM practice is focused on mid market and enterprise level businesses looking to optimize their IT departments. By transforming IT operations from cost centres to cost-effective, process-optimized, and business-aligned value added partners, we help our clients reduce operating costs in the short term and develop a longterm strategic roadmap for future IT direction. Burntsand consultants are world class and are valued for their diverse business backgrounds, commitment to customer success, and drive for operational efficiencies. As organizations look for more ways to become efficient and cost effective, automation becomes critical. Effective automation requires mapping of processes and technologies from various areas within the organization and the development of complex cross departmental integrations - this is where Burntsand's professional services team helps our customers excel.

Burntsand Professional Services Team Resource Certifications

• ITIL Foundations certified (v2 and V3)
• ITIL Service Manager certified (v2 and v3)
• GE Six Sigma certified
• BMC Software Certified Consultants for:
• ITSM Advanced Solutions Core Components
• Incident and Problem Management
• Change and Configuration Management
• Asset Management and Discovery
• Average of 10 years consulting experience
• Clients ranging from pharmaceutical, government, retail, manufacturing, financial services, utilities, and high tech

BRT Service Management Solutions has been a technology partner with BMC since 1997.

Solutions Business Service Management Process Optimization IT Process Automation Consulting Services BMC Remedy Performance Tuning and Optimization Identity Management Active Directory Design and Implementation ITIL Training Courses Live Communication Server

Case Studies Remedy Implementation Life Sciences Information Services Provider Change Process Development Data Architecture re-engineering/ ITSM deployment Web Based Self Serve IT Request Solution

Resources BMC Routes to Value Overview Service Management Services